FAQ
Requesting a Quotation:
Online Form Submission:
- Visit our user-friendly website at www.thetravelatelier.com and complete the contact form. Please provide details such as destination preferences, travel dates, group size, and any specific requests you may have. Our expert team will swiftly process your information and get back to you with a personalized offer.
Email Inquiry:
- Alternatively, you can reach out to us directly by sending an email to info@thetravelatelier.com. Feel free to express your travel aspirations and any special requirements you may have. Our dedicated team will respond promptly with a tailored quotation.
Cancellation Policy:
At The Travel Atelier, we understand that plans may change. Each of our tours is crafted with care, and we provide a detailed cancellation policy along with our quotation. This policy will outline the terms and conditions related to cancellations, ensuring transparency and fairness.
Payment Options:
Making payments with The Travel Atelier is easy and secure. We accept the following payment methods:
Credit Cards:
- We gladly accept payments through major credit cards, providing a secure and convenient transaction process.
Bank Transfer:
- For those who prefer bank transfers, detailed instructions will be provided in your personalized offer.
Rainy Policy:
Weather can be unpredictable, but your satisfaction is our priority. While we can't guarantee full refunds for all tours in case of bad weather, we're committed to transparency. The alternative arrangements for each tour will be clearly communicated, ensuring you still have an exceptional experience despite unexpected weather conditions.